The Nutri Kitchen Terms & Conditions

Effective Date: July 2026
Last Updated: July 2026

1. Introduction

Welcome to The Nutri Kitchen (“TNK”, “we”, “our” or “us”).

These Terms & Conditions govern your use of our website and the nutrition coaching services we provide.

By accessing our website, booking an appointment or purchasing any of our services, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.

2. About The Nutri Kitchen

The Nutri Kitchen is a UK-based nutrition coaching business providing evidence-based nutrition education, personalised nutrition coaching and lifestyle support.

Our approach focuses on helping individuals build realistic, sustainable habits that support long-term health and wellbeing. We believe there is no “one-size-fits-all” approach to nutrition, and all recommendations are tailored to each individual’s goals, lifestyle and circumstances.

Depending on your individual needs, our services may include:

• Free Discovery Calls
• Diet Checks and in-depth dietary analysis
• One-to-one nutrition consultations
• Personalised nutrition coaching programmes
• Nutrition education and behaviour change support
• Weight management and sustainable fat loss support
• Healthy eating and lifestyle coaching
• Support with building long-term healthy habits
• Personalised nutrition recommendations and action plans
• Accountability and follow-up sessions
• Group workshops and nutrition education sessions
• Educational articles, recipes and downloadable resources
• Ongoing support where included within your chosen programme or service

Our services are designed to educate, support and empower individuals to make informed choices about their health. Recommendations are based on current scientific evidence and are intended to be practical, achievable and sustainable.

The exact services, programme content and pricing may change from time to time. Any changes affecting existing clients will be communicated where appropriate.

3. Our Client Journey

The Nutri Kitchen follows a structured approach to supporting new clients.

Step 1: Free Discovery Call

We begin with a complimentary 20-minute Discovery Call to understand your goals, answer your questions and determine whether our services are suitable for your needs.

Step 2: Personalised Recommendation

If appropriate, we will recommend the programme or service that best suits your individual needs and provide you with a personalised quotation and invoice.

Step 3: Coaching Begins

Once payment has been received, your appointment(s) will be arranged and, where appropriate, you will be invited to access our secure client portal, currently provided through Practice Better, to begin your coaching journey.

4. Free Discovery Call

Each prospective client is entitled to one complimentary 20-minute Discovery Call.

The purpose of the Discovery Call is to:

• Learn more about your goals and what you would like support with.
• Discuss your current lifestyle, challenges and expectations.
• Explain how The Nutri Kitchen works and the services available.
• Answer general questions about our programmes, services and pricing.
• Determine whether our services are appropriate for your needs.

The Discovery Call is an introductory conversation only.

No personalised nutrition assessment, nutrition advice, coaching, meal planning, dietary analysis or clinical recommendations will be provided during the Discovery Call.

Each individual is entitled to one complimentary Discovery Call.

If an individual has already used their complimentary Discovery Call and requests an additional Discovery Call, including as part of a couple, family or group enquiry, the additional Discovery Call will be charged at £20. This fee will always be discussed before the appointment is arranged.

5. Booking Appointments

Following your Discovery Call, if you decide to proceed, we will recommend an appropriate programme or service based on your goals and requirements.

A personalised invoice outlining the agreed service, fees and payment details will then be issued.

Appointments are confirmed only once payment has been received.

Following confirmation of payment, we will arrange your appointment(s) at a mutually convenient time.

Where appropriate, clients may be invited to use our secure client portal, currently provided through Practice Better, to manage appointments, access resources, complete questionnaires and communicate securely.

6. Fees and Payment

The fees for your chosen service will be confirmed within your invoice before any services are provided.

Prices displayed on our website represent the starting price for our services. Final fees may vary depending on the type, duration and complexity of the support required. Any variation will always be discussed with you before an invoice is issued.

At present, payments are accepted by bank transfer unless otherwise agreed.

Payment must be received in full before appointments or coaching programmes commence unless an alternative payment arrangement has been agreed in writing.

If payment has not been received by the agreed date, we reserve the right to postpone or cancel your appointment until payment has been received.

7. Cancellations and Rescheduling

If you need to cancel or rearrange an appointment, please provide at least 24 hours’ notice wherever possible.

Appointments cancelled with sufficient notice may be rearranged.

Appointments cancelled with less than 24 hours’ notice, or missed appointments, may be charged in full unless exceptional circumstances apply.

If we need to cancel or rearrange an appointment due to illness or unforeseen circumstances, we will contact you as soon as possible and offer an alternative appointment.

8. Refunds

Refund requests will be considered fairly and on a case-by-case basis.

Personalised consultations, coaching sessions, programmes and digital resources that have already been delivered are generally non-refundable unless required by law.

Nothing within these Terms affects your statutory consumer rights.

9. Your Responsibilities

To help us provide safe and effective nutrition coaching, you agree to:

• Provide accurate and up-to-date information.
• Inform us of any relevant medical conditions, medications or significant changes to your health.
• Notify us if your contact details change.
• Follow recommendations responsibly.
• Seek clarification if you are unsure about any aspect of your programme.
• Consult your GP or another appropriately qualified healthcare professional where necessary.

Nutrition coaching works best when recommendations are implemented consistently. Individual results will vary and cannot be guaranteed.

10. Our Responsibilities

The Nutri Kitchen is committed to:

• Providing evidence-based nutrition advice.
• Tailoring recommendations to your individual circumstances.
• Treating you with professionalism, dignity and respect.
• Protecting your personal information in accordance with our Privacy Policy.
• Maintaining appropriate professional standards.

11. Scope of Our Services

The Nutri Kitchen provides nutrition and lifestyle coaching designed to support healthier eating habits and sustainable behaviour change.

Our services are intended to educate, support and empower clients but are not a substitute for medical care.

We do not:

• Diagnose medical conditions.
• Prescribe medication.
• Replace medical advice.
• Provide emergency healthcare.

If you have concerns regarding your health, symptoms or medication, you should seek advice from your GP or another appropriately qualified healthcare professional.

12. Intellectual Property

Unless otherwise stated, all content published by The Nutri Kitchen remains our intellectual property.

This includes, but is not limited to:

• Articles
• Recipes
• Nutrition resources
• Downloadable PDFs
• Worksheets
• Educational materials
• Images
• Branding
• Logos

These materials are provided for your personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit any material without our prior written permission.

13. Acceptable Use

When using our website or services, you agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Introduce viruses, malware or other malicious software.
• Copy or misuse our content without permission.
• Interfere with the operation or security of our website.

14. Third-Party Services

To help us deliver our services, The Nutri Kitchen may use trusted third-party platforms and communication methods.

These may include:

• Practice Better – Our secure client management platform, used for managing appointments, sharing resources, completing questionnaires, delivering personalised session materials and secure messaging.
• Zoom – Used to conduct video consultations where appropriate.
• Telephone – Consultations may also be delivered by telephone where this is preferred or more appropriate.
• WhatsApp – In exceptional circumstances and where appropriate, WhatsApp may be used as an alternative method of communication or to facilitate consultations if other platforms are unavailable. Wherever possible, secure communication through Practice Better will remain our preferred method.

By using our services, you acknowledge that these platforms may form part of your coaching journey.

Each third-party provider operates under its own Terms & Conditions and Privacy Policy. While we take reasonable care in selecting trusted providers, we are not responsible for the content, availability or operation of third-party platforms.

Further information about how your personal information is processed can be found in our Privacy Policy.

15. Limitation of Liability

We take reasonable care to ensure that the information, education and recommendations we provide are evidence-based and appropriate to your individual circumstances.

However:

• Individual outcomes will vary.
• No specific health, nutrition or weight management results can be guaranteed.
• We are not responsible for losses resulting from inaccurate or incomplete information provided by clients.
• Our liability is limited to the fullest extent permitted by law.

Nothing within these Terms excludes or limits liability where this would be unlawful under the laws of England and Wales.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal requirements.

The most recent version will always be available on our website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

The Nutri Kitchen

Email: hello@thenutrikitchen.co.uk