The Nutri Kitchen Privacy Policy

Effective date: July 2026
Last updated: July 2026

1. Introduction

The Nutri Kitchen (“TNK”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book appointments or receive nutrition coaching. Clients are provided with access to a secure online client portal, currently delivered through Practice Better, where appointments, resources, session materials and secure messaging are managed. Throughout this Privacy Policy this secure platform is referred to as the ‘client portal’. We process personal information in accordance with UK GDPR and the Data Protection Act 2018.

2. Who We Are

The Nutri Kitchen is a UK-based nutrition coaching business providing evidence-based nutrition education, personalised nutrition coaching and wellbeing support.

Email: hello@thenutrikitchen.co.uk
Website: https://thenutrikitchen.co.uk

3. Information We Collect

Depending on how you interact with us, we collect only the information necessary to deliver our services safely, effectively and professionally. This may include:

  • Your name, email address, telephone number and postal address.
  • Date of birth where relevant.
  • Health questionnaires, medical history, allergies, medications and other health information you choose to share.
  • Food diaries, weight, body measurements, physical activity, sleep, stress and lifestyle information.
  • Coaching goals, session notes and progress records.
  • Messages, appointment history and activity within the client portal.
  • Payment information required to reconcile bank transfer payments, such as the account holder’s name, payment reference and amount paid. We do not collect or store your online banking login details or payment card information.
  • Technical information such as your IP address, browser type and website usage.

4. How We Collect Your Information

We collect personal information directly from you and, in some cases, automatically when you use our website or services. This may include information collected through:

  • Website contact forms.
  • Discovery calls.
  • Client questionnaires and assessments.
  • Practice Better (our client portal).
  • Email and telephone communications.
  • WhatsApp where you choose to communicate with us.
  • Newsletter subscriptions.
  • Cookies and website analytics.

5. How We Use Your Information

We use your personal information to provide safe, personalised and effective nutrition coaching and to manage our professional services. We may use your information to:

  • Create and manage your secure client account within Practice Better.
  • Schedule and manage appointments.
  • Deliver personalised nutrition coaching tailored to your diet, lifestyle and wellbeing.
  • Generate personalised session notes, action plans, recipes, guides, educational materials and worksheets.
  • Provide articles and resources through the client portal.
  • Support behaviour change relating to nutrition, physical activity, sleep, stress management, emotional wellbeing and family routines where appropriate.
  • Monitor progress and adapt recommendations throughout your coaching journey.
  • Process and reconcile payments received by bank transfer.
  • Maintain financial records for accounting and legal purposes.
  • Respond to enquiries and comply with legal and professional obligations.

6. Lawful Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following lawful bases:

  • Performance of a contract.
  • Consent.
  • Legitimate interests.
  • Legal obligations.
  • Explicit consent or another lawful basis for processing Special Category Data relating to health.

7. Client Management Platform (Practice Better)

We use Practice Better as our secure client management platform (referred to throughout this Privacy Policy as the client portal). If you become a client, the platform helps us deliver our services securely and efficiently by allowing us to:

  • Create and manage your client account.
  • Book and manage appointments.
  • Deliver online coaching sessions.
  • Store questionnaires, food diaries and progress records.
  • Generate and share personalised session materials and action plans.
  • Provide articles, recipes, educational resources and downloadable guides.
  • Enable secure messaging between you and The Nutri Kitchen.

Information stored within Practice Better is processed in accordance with its privacy and security standards and is only used where necessary to provide our services.

8. Marketing

If you choose to subscribe to our marketing communications, we may contact you with relevant updates.

Where you have subscribed, we may send newsletters, recipes, articles, resources and service updates. You may unsubscribe at any time.

9. Cookies and Analytics

We use cookies and analytics to help improve your experience on our website.

Our website may use cookies and analytics tools to improve functionality and understand how visitors use our website.

10. Sharing Your Information

We do not sell your personal information. We only share it where necessary to provide our services or where required by law.

  • Practice Better.
  • Website hosting providers.
  • Email service providers.
  • Our accountant where necessary for accounting and tax purposes.
  • Regulatory authorities where required by law.

We do not currently use a third-party online payment processor. Payments are currently accepted by bank transfer.

11. Data Security

Protecting your personal information is important to us.

We use appropriate technical and organisational measures, including password-protected systems, secure cloud storage and access controls, to protect your information.

12. Data Retention

We keep personal information only for as long as necessary.

We retain personal information only for as long as necessary to provide our services, meet legal obligations and maintain appropriate professional records.

13. Your Rights

UK GDPR gives you a number of rights regarding your personal information.

You have rights including access, rectification, erasure (where applicable), restriction, objection, data portability, withdrawal of consent and the right to complain to the Information Commissioner’s Office (ICO).

14. Health Information

As a nutrition coaching practice, we may process health information that you choose to share.

The Nutri Kitchen provides nutrition and lifestyle coaching. We do not diagnose medical conditions or provide emergency medical care. Any health information you share is used solely to deliver safe, personalised nutrition and lifestyle coaching.

15. Children

Our services are primarily intended for adults.

Our services are intended for adults unless appropriate parental or guardian consent has been obtained where required.

16. Changes to this Policy

We may review this Privacy Policy from time to time.

The latest version will always be available on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us.

The Nutri Kitchen
Email: hello@thenutrikitchen.co.uk